Return & Exchange Policy
WM JEWEL GOLDSPOT – Return & Exchange Policy
At WM JEWEL GOLDSPOT we are committed to delivering premium-quality jewellery crafted with exceptional craftsmanship and elegance. Customer satisfaction is our priority, and we aim to provide a smooth and trusted shopping experience.
Jewellery Return & Exchange Policy
1. Returns Within 30 Days
Jewellery items returned within 30 days of purchase will be eligible for return or exchange according to the original invoice value.
The item must be:
In original condition
Unused and undamaged
Returned with invoice, certificate, box, and original packaging
If the invoice is unavailable, the item value will be evaluated according to the current market value at the time of return.
2. Returns or Exchanges After 30 Days
Exchange Policy
Items exchanged after 30 days will be adjusted at 20% less than the original invoice price.
Return Policy
Items returned after 30 days will be refunded at 30% less than the original invoice price.
Applicable Jewellery Materials
This policy applies to jewellery crafted in:
Gold
Silver
Palladium
Silver Palladium Mix
Platinum
Diamond Jewellery
Non-Diamond Jewellery
Return & Exchange Process
To initiate a return or exchange:
Contact us via WhatsApp
Share your invoice/order details
Our team will guide you regarding the return process
Contact Information
WhatsApp: 03218514801
Customers may visit our store directly or ship the item to the provided address. Return shipping charges are the responsibility of the customer.
Watch Return & Exchange Policy
At WM JEWEL GOLDSPOT, we ensure all watches are checked carefully before dispatch. If your watch has a manufacturing defect or technical issue, you may request a return or exchange within 7 days of receiving the order.
Watch Return Eligibility
To qualify for a return or exchange:
The watch must be unused and in new condition
Original packaging, manuals, tags, and accessories must be included
The item must be returned within 7 days of delivery
Proof of purchase/invoice is required
If the invoice or documents are missing, the product value will be calculated according to the market value.
Important Notes
Return shipping costs are paid by the customer
We are not responsible for lost or damaged return parcels during shipping
For online or POS payments, a 5% transaction fee may be deducted from refunds
Warranty card is required for warranty claims
Warranty Exclusions
The following are not covered under warranty:
Watch straps and bracelets
Glass damage or scratches
Water damage
Accidental damage
Damage caused by misuse or poor care
Normal wear and tear
“Like New” Watches
Our “Like New” watch collection may include imported or discounted watches that:
May not include original packaging
May contain minor scratches
May have aged leather straps
By purchasing these products, customers agree that minor cosmetic imperfections are acceptable and not eligible for exchange or return
Exchange & Refund Restrictions
Returns or exchanges will not be accepted for:
Change of mind
Dislike after purchase
Gift preference issues
Size concerns
Discounted or promotional items
Perfume Return Policy
Perfumes are non-returnable and non-exchangeable due to hygiene and authenticity reasons. Customers are advised to review their order carefully before purchase
Contact Us
For any assistance regarding returns, exchanges, or warranty claims:
Whatsapp 03218514801
Thank you for choosing WM JEWEL GOLDSPOT
We appreciate your trust and look forward to serving you with timeless luxury and elegance. ✨